Can't log in to Sky Trade? Password reset and login fixes

Most login problems on Sky Trade come down to a handful of causes: a forgotten password, an email that landed in spam, the captcha not loading, or too many attempts in a row. Work through the section that matches what you see on screen — each one ends with what to do next.

Forgot your password

1. On the login page, click Forgot password?.
2. Enter the email address you registered with and submit.
3. Open the email from Sky Trade and click the reset link. The link is valid for 1 hour.
4. Choose a new password: at least 8 characters, not a common password and not containing your email name.
5. Log in with the new password.

If the link has expired, simply request a new one and use the newest email.

The reset or confirmation email doesn't arrive

• Check the spam, junk and promotions folders, and search your mailbox for "Sky Trade".
• Make sure you typed the same email you registered with. A single wrong letter sends the request nowhere.
• Wait a few minutes before requesting again — repeated requests in a short time are rate-limited.
• If your mailbox is full or your email provider blocks unknown senders, fix that first.

The captcha won't load or keeps failing

Sign-up and login are protected by a Cloudflare Turnstile check. It usually passes on its own, but it can fail if:

• an ad blocker, privacy extension or strict browser setting blocks it — try disabling the extension for sky-trade.org or use another browser;
• you are on a VPN or a shared network that looks suspicious — try switching it off or changing networks;
• the page has been open for a long time — reload it.

"Too many attempts. Try again later"

Login, sign-up and password reset have rate limits to stop password-guessing. If you see this message, stop trying for a while and come back later; repeating the attempt right away will not get you in. Use that time to reset your password if you are not sure of it.

Wrong email or password

• Check the keyboard layout and Caps Lock.
• If you signed up with a different email (an old one, a work address), try that.
• If a password manager filled the form, make sure it used the Sky Trade entry and not another site's.
• When in doubt, use Forgot password? instead of guessing — guessing leads to the rate limit above.

"Account temporarily suspended"

The account has been restricted by the administration. The message itself asks you to contact support: write in the live chat in the Support section and include your account email. See contact support.

"Account blocked"

A blocked account cannot log in. If a reason was given, it is shown in the message. Note that a deleted account cannot be restored either: deletion is irreversible, and the email can be used for a new registration. See delete account.

Logged out unexpectedly

A Sky Trade session lasts up to 30 days, after which you log in again. You can also be logged out earlier if:

• you cleared your browser's cookies or site data;
• you use a private/incognito window, which forgets the session when closed;
• your password was changed, or sessions were reset for security reasons.

If you did not change your password yourself and you were logged out, reset it straight away and check your email account's security.

Still stuck? Clear site data

Old cookies or a stale cached page can cause odd login loops. In your browser settings, clear cookies and site data for sky-trade.org only, close the tab, and open the site again. On a phone with the home-screen web app, try logging in once in the regular browser first. More in install the app.